Privacy Policy for Ping (PingPilot Corp.)

Effective Date: [Insert Date]

1. Who We Are

Company Name: PingPilot Corp.
Contact Email: privacy@pingpilot.com
Incorporation: United States
App: Ping (available in the Atlassian Marketplace)
Hosting: Built on Atlassian Forge, primarily "Runs on Atlassian"

2. Data We Collect

All personal data is stored and managed within Atlassian’s infrastructure and governed by their data protection standards.

• Name
• Email address
• Jira user ID
• Phone numbers
• Communication metadata
• Voice call recordings and message transcripts (stored in Atlassian)

3. How Data is Used

• Enable omni-channel communication in Jira/JSM
• Route and manage customer interactions
• Maintain communication history
• Improve app performance and usability

4. Third Parties and Subprocessors

Only the following subprocessors are used:

• Atlassian: Hosting, data storage, and compute
• Amazon Connect: Real-time communication, no data persisted outside Atlassian

5. Cookies and Analytics

Ping uses Google Analytics and browser cookies to monitor traffic and improve the user experience.

6. User Access and Control

Users can access, modify, or delete their personal data via Atlassian tools or by contacting us directly.

7. Data Retention

We follow Atlassian’s data retention policies and do not store data independently.

8. Children’s Data

Our app is intended for business users only. We do not knowingly collect data from minors.

9. Data Protection Compliance

GDPR Rights

• Access, Rectification, Erasure
• Restriction, Portability, Objection

CCPA Rights

• Know, Delete, Opt-Out, Non-Discrimination

10. Changes to This Policy

We may update this policy and will post changes with a new effective date.

11. Contact Us

PingPilot Corp.
Email: privacy@pingpilot.com